Return Policy

Bay Area Redwood aims to provide you with high-quality handmade locally sourced wood products. We’ve been hand-crafting furniture for many years. However, we realize that making an expensive purchase makes some people uneasy. For this reason we accept returns in certain cases:

Standard, non-custom products

If for any reason you are not fully satisfied with a standard, non-custom piece of furniture you may return it within 14 days of delivery for a refund of the purchase price less a 10% restocking charge. You must pay for return shipping and we do not refund your original shipping, delivery, or installation related costs. Returned furniture must be undamaged and in re-sellable condition. Any cost incurred in returning your furniture to re-sellable condition will be deducted from your refund. You must contact us for a return authorization before returning any furniture.

Custom-made products

We do not accept returns of any custom furniture or custom-engraved boards. In addition, once work has begun on a custom piece of furniture or custom-engraved boards, you will be charged for work done if you decide to cancel the order.

What if the product arrives damaged?

If the product was damaged during delivery or there’s a manufacturing defect, contact us and we will try to repair the product within 30 days. If we aren’t able to repair the product, we will provide a replacement product.

What if the custom product is delayed?

Please note our quoted lead times are approximate. We are usually able to hit our quoted lead times. However sometimes there are delays due to unforeseen issues that may push us out by a few weeks to a few months, in which case we’ll coordinate with you over email/phone. If no work on the custom product has been done yet, and you’d like to return the product, we can provide a full refund, minus costs for design consultation time. However once work has begun on a custom piece of furniture or custom-engraved boards, you will be charged for work done so far if you decide to cancel the order.